At SolarPanelShop.com, we are committed to providing high-quality solar panels and accessories along with excellent customer service. We understand that sometimes you may need to return a product or make a warranty claim. This policy explains how you can return items or claim warranty on products purchased from our online store. For any questions or support, please contact our customer care team.

Returns Policy

Return Eligibility

• Unused and Uninstalled: To qualify for a return, solar panels and related products must be unused, undamaged, and in their original packaging. Products that have been installed or used cannot be returned unless they have a valid warranty claim.
• Return Timeframe: Returns must be requested within 30 days from the date of purchase. Returns after this period may not be accepted.
• Proof of Purchase: Please provide your order number, invoice, or receipt to process the return.

Return Process

• Contact Customer Support: Before returning any product, please reach out to our support team via email at [email protected] or phone +254 714 138 898. We will assist you in initiating the return and provide a return authorization number if eligible.
• Return Authorization: After approval, you will receive instructions on how to send back the item safely.
• Packaging: Ensure products are securely packed in their original packaging or equivalent protective materials to prevent damage during shipping.
• Shipping Costs: Customers are responsible for return shipping fees unless the return is due to a defective product or an error from SolarPanelShop.com. We recommend using a trackable shipping service.

Inspection and Refunds

• Inspection: Returned products will be inspected to confirm eligibility. Items not meeting return conditions may be rejected or subject to restocking fees.
• Refunds: Approved returns will be refunded using the original payment method. Refunds exclude any shipping charges paid during purchase.
• Processing Time: Please allow 5 to 10 business days for refund processing after we receive the returned product.

Warranty Claims Policy

Warranty Coverage

• Duration: Our solar panels and accessories come with manufacturer warranties, typically covering 12 months from the delivery date. Specific warranty periods are listed on each product page.
• Coverage: Warranty covers defects in materials and workmanship under normal use. It does not cover damage from misuse, improper installation, accidents, or unauthorized repairs.

Filing a Warranty Claim

• Contact Customer Support: If you suspect a defect covered by warranty, contact us immediately at [email protected] or +254 714 138 898.
• Claim Process: You may be asked to provide photos, videos, or return the product for evaluation.
• Resolution: Once verified, we will repair, replace, or refund the product according to the manufacturer’s warranty terms. If the exact product is unavailable, a suitable alternative or refund will be offered.
• Shipping Costs: SolarPanelShop.com covers shipping costs for warranty returns and replacements.

Important Notes

• Modifications or repairs done by unauthorized parties will void the warranty.
• Warranty claims are subject to manufacturer terms; SolarPanelShop.com facilitates the process but does not issue warranties directly unless otherwise stated.
• Keep the original packaging for warranty claims and returns.
• If you refuse to accept a repaired or replaced product, it will be stored for 30 days before being returned to you without further warranty eligibility.

For assistance, contact us at [email protected] or call +254 714 138 898.

Thank you for choosing SolarPanelShop.com for your solar energy needs.